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When purchasing Crowns or Packs that include crowns, such as the Newcomer Pack or the The Hailcinder Mount Pack, you will need to exit the game and reconnect for these items to show up in game for use.
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Please note that depending on the payment method that was used to make the purchase, the crown balance or items may not be reflected on the account immediately and will not arrive until after the payment has successfully been processed. This time frame may vary depending on the platform you are buying from.
If you have not received your crowns or items:
- Log out and back in to the game.
- Check your bank statement or financial institution to make sure the payment has been made (it might still be pending).
- Wait 24-72 hours and check again.
Ride into your Tamrielic journey with the Hailcinder Mount Pack, featuring an exclusive Vale Elk Mount, 3000 Crowns for use in the Crown Store, as well as a Pledge of Mara Scroll to aid in your adventures. This bundle includes. Exclusive Mount Hailcinder Vale Elk. 3000 Crowns. Pledge of Mara Scroll Mount Hailcinder Vale Elk Some claim a ghost possesses this proud steed, providing it. The UESPWiki – Your source for The Elder Scrolls since 1995 Online: Mounts. The Hailcinder Vale Elk is an elk mount available as part of the Hailcinder Mount Pack. Its antlers have a glimmering white aura. Its default name is 'Glimmersheen'. Hammerfell Camel. Welcome to The Elder Scrolls ® Online PC/Mac Store. Please select your digital game choice and join us in the world of Tamriel. Your adventure begins now! More info The Hailcinder Mount Pack $24.99. More info The Elder Scrolls® Online: Newcomer Pack $9.99. More info 750 Crown Pack $7.99. More info 1500 Crown Pack $14.99.
If you have not received your items after 72 hours, please contact Customer Support and provide a screenshot of your proof of purchase, which includes your Steam ID/Gamertag/PSNID.